Shipping Policy

At ArrowPro Shop, we understand that precision archers demand excellence in every aspect of their equipment – from the moment you place your order to when your arrows hit their mark. Our shipping and returns policies are designed with the same attention to detail that goes into crafting your arrow components.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges

While we take every measure to ensure your arrow components meet the highest standards, we want to make the returns process as smooth as your arrow’s flight path.

Return Policy Overview

We offer a 15-day return policy from the date you receive your order. To be eligible for a return:

• Item must be in original, undamaged condition
• Original packaging with all tags and protective coverings intact
• Unused and free from any modifications

Non-Returnable Items

Due to safety and hygiene reasons, the following products cannot be returned:

• Broadheads & Specialty Points (opened packages)
• Bowfishing Points (used items)
• Glue-In Points (once removed from packaging)
• Custom Fletched Arrows (made to your specifications)

Return Process

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Package and Ship

Securely package your return using the original packaging when possible. Include the RMA number clearly on the outside of the package.

Ship to:
ArrowPro Shop Returns
2656 Nixon Avenue
Lima, US 43215

Step 4: Processing Your Return

Once received, we’ll inspect your return within 3-5 business days and notify you of the approval status.

Refund Information

Approved refunds will be processed to your original payment method within:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges, follow the same return process and indicate your desired replacement item. We’ll ship your new item once the return is received and approved. If the exchange item differs in price, we’ll process a partial refund or invoice for the difference.

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you.

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional charges
• We recommend using a trackable shipping service